CLOSE, EVEN WHEN FAR APART
In the recycling industry, one thing matters above all: maximum plant availability. Downtime costs time, money, and trust. That’s exactly where UNTHA Service comes in, with a comprehensive support concept that supports customers throughout the entire life cycle of their shredder. What makes UNTHA Service special is that proximity isn’t created through physical presence alone, but also through expertise, digital solutions, and rapid response times, even across thousands of miles.
Purchasing a UNTHA machine marks the beginning of a long-term partnership. Experienced service engineers support operators from initial commissioning through the modernization of existing plants and serve as the first point of contact for technical questions. The goal is to prevent unplanned downtime and ensure reliable, consistent production at all times.
The UNTHA Service Competence Centre brings together expertise, experience, and cutting-edge technology. Our service teams know every machine inside and out and respond quickly. An essential advantage when every minute counts.
Digital solutions create genuine proximity
It is especially in an international environment that the concept of “proximity despite distance” becomes clear. With remote service, we support customers worldwide in real time. Technical issues can be analyzed remotely, allowing for fast troubleshooting and direct solutions, often without long waiting times or the need for on-site visits.
The combination of digital support, personalized service, and a global network ensures that customers receive the support they need at all times, regardless of their location or time zone.
Comprehensive lifetime support
UNTHA views service as a comprehensive, long-term concept. Regular maintenance extends machine life and reduces the risk of unexpected downtime. At the same time, genuine spare and wear parts ensure maximum reliability and seamless interaction between all components.
Our service portfolio is complemented by inspections, repair and maintenance services, modernization projects, and customized service level agreements. This comprehensive range of services has one clear goal: to maximize machine availability and performance for many years to come.
Proximity means understanding
Despite increasing digitalization, one thing remains unchanged: people are at the heart of everything we do. UNTHA Service is not just about technology; it’s about building strong, long-term partnerships with our customers.
“Our goal is always to stay close to our customers, no matter where their plant is located. Modern tools support our work, but what truly matters is understanding the day-to-day challenges our customers face around the world.”
— Stefan Irrnberger, Head of Customer Service
Future-proof service
In an increasingly connected industry, the importance of intelligent service solutions continues to grow. Platforms such as MyUNTHA help operators use their machines more efficiently while providing greater transparency throughout their operations. At the same time, our global service network remains a key part of our commitment to being on-site quickly whenever support is needed.
UNTHA demonstrates that service today goes far beyond repairs and maintenance. It is about trust, availability, and genuine partnership - in short: staying close, even when we’re far apart.
Images available for download (Reproduction free of charge for press purposes, image credit: UNTHA shredding technology GmbH) https://untha.canto.de/b/TTCER
Image 1: UNTHA service technician with a tablet
Image 2: UNTHA Service Competence Centre in Kuchl
Image 3: UNTHA service technician in action
