HOW UNTHA CUSTOMER SERVICE CAN BENEFIT YOU UNTHA CUSTOMER SERVICE – AS RELIABLE AS OUR PRODUCTS Our customers’ satisfaction is our number one priority. Our experienced Customer Service experts make sure the machines and plants supplied by us are maintained and optimized to increase their service life and ensure efficient and profitable operation. Cutting systems overhaul >> the low-cost alternative to buying new cutting systems >> extension of service life and increase in productivity of used cutting systems time of machines >> regular UNTHA quality maintenance ensures high perfor- Spare parts >> clear reduction in operating and maintenance costs ability of your machine and plant >> comprehensive spare parts stock of more than 10,000 items >> replacement parts are provided within two working days thanks to our advanced logistics concept1) >> all original UNTHA replacement parts are “made in Austria” Customer Service brochure. mance of the machine >> modular UNTHA quality Maintenance Agreements available Training >> expert training courses for optimum operation and maintenance of machines >> hands-on and multimedia courses for immediate, positive training results >> individual training courses and on-site advice available Repair Diagnosis of machine problems >> short response time and expert support in emergencies >> prevention of serious damage >> service hotline >> highly qualified and experienced service engineers >> general overhauls on site and at the UNTHA Service Centre 1) applies to all articles in stock 28 >> UNTHA quality maintenance programmes ensure high up- >> optimisation of worn cutting systems >> original UNTHA replacement parts for maximum avail- For more information please refer to our Preventive maintenance and maintenance agreements >> evaluation by means of state-of-the-art diagnostic equipment >> remote diagnosis via GSM modem for swift troubleshooting